Returns

You can return an item within 14 days after delivery. Please return the item unused in the original packaging. You must cover the shipping costs.

When returning items, please observe these simple steps:

Please fill in this return form you see below, or send an email to info@amsterdam-souvenirs.nl Please be sure to include the order number in your email.

Please package the item carefully for damage protection.

Please sent the item to: 

‘t Paleisje B.V 

Paleisstraat 5

1012RB Amsterdam

 

When we receive your item, we wil send you a confirmation email.

If we have received the item in good condition, as mentioned above under 1), we will transfer a refund for your order within seven days after we received your returned item.

 

When you do not receive your order in perfect condition, for example when transport damage has occurred, please return the damaged item to us and will resend you a replacement as soon as possible. You will not be charged. Please include the original invoice with the unused item in the original packaging if this is still possible.  If you have any questions, feel free to contact our customer service desk using email: info@amsterdam-souvenirs,nl or by phone 020-6251409. Our staff can be reached on week days from 10:00 am to 17:00 pm. local time.

When will my refund be issued?

If we receive your damaged return in good order, we will refund you within seven days after we received your returned item.